Политика возврата средств

📅 Return Window

• We accept returns within 30 days of delivery for eligible items.
• EU Consumers: In accordance with the EU Consumer Rights Directive, you retain the legal right to cancel your order within 14 days of receipt without providing any reason.
  Beyond the mandatory 14-day cooling-off period, we voluntarily extend our return window to a total of 30 days for all eligible items, allowing EU customers additional flexibility

✅ Return Conditions

To be eligible, your item must meet all of the following:

• Unopened, unused, and in original condition with all packaging, labels, and accessories.
• No signs of soldering, plugging or modification — especially for PCBs and IC modules.
• Includes original invoice or order number.
• Not damaged due to mishandling or environmental exposure (e.g., ESD, moisture).

❌ Items showing use, solder marks, or physical damage will be rejected.

⚠️ Non-Returnable Items (Final Sale)

The following items cannot be returned unless defective or incorrect:

• Custom or made-to-order PCBs, FPGA boards, or embedded systems
• Software licenses, firmware keys, or digital downloads
• ESD-sensitive components (once sealed bag is opened)
• Bulk electronic components (resistors, capacitors, reels)

🔄 Return Process

1. Contact us at support@yantechlab.com with your order number and reason.
2. Receive an RMA Number (Return Merchandise Authorization). Do not ship without it.
3. Pack the item securely — use anti-static bags for sensitive electronics.
4. Ship back via trackable courier. Keep the tracking number.
5. We inspect upon arrival. If approved, your refund is processed within 5–7 business days.

💳 Refund Details

• Refunds are issued to the original payment method (allow 3–10 business days for bank/PayPal processing).
• Original shipping fees are non-refundable, unless the return is due to our error.
• Return shipping costs are borne by the customer, unless the item is defective or incorrect.
• If the item fails inspection, we’ll contact you to arrange return shipment or disposal.

🛠 Quality Issues or Wrong Item?

If your product is:

• Defective, damaged in transit, or not as described
• Sent incorrectly from our warehouse

We’ll cover return shipping, offer a full refund, replacement, or repair, and may request photos/videos for verification.

🌍 International Returns (US & EU)

We support local return hubs in:

• United States: CA or NJ fulfillment centers
• European Union: DE/NL regional drop-off points (lower cost & faster processing)

Please specify your country when requesting a return — we’ll assign the nearest location.

Note: Do not mark returns as "gift" or undervalue on customs forms. This may delay processing.

📩 Contact Us

Have questions? Reach out anytime:

• Email: support@yantechlab.com

• Response Time: Within 12 business hours