"Are you scammers?"
No, we're really not. International shipping is far more complex than domestic delivery. Your package goes through multiple stages—customs clearance, transit, and last-mile delivery in the destination country—and any hiccup at any point can slow things down.
Common issues include:
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Customs delays or failures due to random inspections or document reviews
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Backlogs at the destination carrier's warehouse, extending delivery times
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Lost packages during transit (extremely rare, but it does happen)
What if your package hasn't moved in 3–5 days?
Don't panic. And don't yell. Just come to us directly.
Once you contact us, we'll immediately launch an investigation with the carrier. We usually have preliminary results within 60 hours and will share a resolution plan with you.
How we handle issues
| Situation | Our Response |
|---|---|
| If your parcel is stalled due to backlogs at the local carrier in the destination country | we will proactively push the carrier and continuously monitor the tracking updates until your package is successfully delivered. Once the parcel arrives, we will send you a non‑expiring coupon (5% off your next order) as an apology for the delay. |
| Customs clearance failure or Package lost |
You choose between two options: 🔄 Resend – We'll switch to a different carrier and ship you a brand new package, plus a non‑expiring 5%‑off coupon. 💰 Refund – After we confirm the situation with the carrier, we'll coordinate with you and issue a full refund. |
You pick the option that works best for you. We'll handle the rest.